AUSTRALIAN RETURNS

Extended Christmas Returns
For all full-price orders placed from December 1st, we are pleased to offer an extended returns period. You can submit returns until 8th January 2025.

Change of Mind Return Policy

We take great pride in the quality of our garments and we want you to be completely satisfied with your purchase.  If you change your mind for any reason, we will happily accept your return for an exchange or credit note provided that the garment is unworn, unwashed with original tags attached and garment bags supplied, within 14 days from the date of delivery.

Please note that a $10 handling fee applies to all change-of-mind returns. For returns processed as a gift card, this fee will be deducted from the gift card value at the time the return is completed. For exchanges, the $10 handling fee will be charged at the time of the exchange.

We do not accept returns or exchanges on sale items.

Please process your return with the link below.

OPEN AUS & NZ ORDER RETURNS PORTAL HERE

Araminta James does not offer refunds for change of mind purchases unless the product is deemed faulty.

Should you wish to return your items, Araminta James does not cover return shipping costs. Please ensure that your return postage is tracked as we are not liable in the event of loss, theft or damage of the return parcel.

Discount codes have no cash value and if a return is made, your credit will be the amount you paid after any discounts and shipping. Please note, your return may be rejected if your return does not meet our policy.

SALE ITEMS

Items purchased on sale are final and we are unable to accept any returns or exchanges for these items. We ask that you please consider this before making your purchase as any items marked FINAL SALE, cannot be returned or exchanged at any point.

FAULTY

If you receive an item with a defect believed to be faulty, we kindly ask to get in touch with us at customersupport@aramintajames.com with images and your order details to organise a return.

In the case of a refund (for faulty items) a credit will automatically be applied to your original method of payment (gift cards are non refundable), within 2-3 business days.

If you have any questions about returns or any other enquiries, please feel free to contact us at: customersupport@aramintajames.com